Question 1

Should I call with questions ahead of my scheduled event?

Accepted Answer

Most questions can be answered by reading this page carefully. All other questions will be answered by your party coordinator when you are contacted 48-72 hours before your event. Our call volume is high, so please save phone calls for urgent matters.

Question 2

What if I want to change the party package I booked for a different package?

Accepted Answer

If you want to change the type of party booked, you do not need to call. Simply tell your Party Coordinator when they call 48-72 hours before your event.

Question 3

What do I do if my guest count grows significantly?

Accepted Answer

There is no need to worry! We can handle groups of any size. Just let your Party Coordinator know the new guest count when you are contacted 48-72 hours before your event.

Question 4

Are decorations allowed?

Accepted Answer

No wall decorations, glitter, confetti or helium balloons. Removable tabletop decorations are encouraged. A banner stand can be provided at no additional charge. Just ask your Party Coordinator.

Question 5

Are tablecloths, paper plates, cups and utensils provided?

Accepted Answer

We provide table covers, birthday plates and cups for the kid's tables. Non-birthday themed plates, napkins, cups and utensils are provided for the adults attending the party.

Question 6

Is outside food allowed?

Accepted Answer

No, the only food allowed from the outside is cake, ice cream, ice cream cake, or cupcakes for the booked party. There is a cake fee of $25.00 for walk-in parties.

Question 7

Is food available on-site?

Accepted Answer

Yes, the Hero Refueling Station serves pizza, salads, hot dogs, nachos, chicken nuggets and a variety of drinks and other snack items. For booked parties, please refer to our Party Menu.

Question 8

Are safety socks from other entertainment centers admissible?

Accepted Answer

NO! LOST WORLDS FUNTROPOLOUS SAFETY SOCKS are the only admissible safety socks while playing on our Super Play Structure. California law requires that all guests wear socks sold specifically at the location.

Question 9

Is there a charge for adults who attend?

Accepted Answer

Yes, there is a $3.50 general admission or entrance fee. If adults wish to participate with the kids, there is a discounted rate for partygoers. Player slots unused by kids can be filled by adults at no extra charge.

Our 10 Golden Party Rules

Rules

F.A.Q.

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